Experiencing problems with our telephone system? Please click here to find out why.
Welcome to Harbourside Family Practice
Harbourside Family Practice
Marina Healthcare Centre
2 Haven View
(BS20 7BL if you are using SatNav)
Tel. 0300 300 0029
Fax. 01275 847123
Anyone living in Portishead, North Weston, Portbury, Clapton in Gordano and Weston in Gordano can register with the practice and is able to see a health professional of their choice.
Our Opening hours are from 8.00a.m. to 6.30 p.m weekdays (7.30pm on Mondays and Thursdays) and you are welcome to make an appointment with any of the team.
HSCIC Data Sharing Information, Summary Care and Connecting Care Local patient records information
The Health and Social Care Information Centre (HSCIC) has been given permission by the NHS to automatically collect data about you from the surgery clinical data system. Note that this is NOT the same as the Summary Care Record (SCR) or Connecting Care local records - PLEASE CLICK HERE FOR DETAILS. If you opted out of the SCR, that will not have any effect on the HSCIC data collection.
For further information about HSCIC please click here
Patient Confidentiality - Changes within the NHS
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records, please contact a member of our practice staff.
"How we handle your information" leaflets are available at reception. Please click here for further details.
Local health services also hold information about you. Please click here to read more.
Confidential information from your medical records can be used to improve the way the NHS delivers care to all patients. A modern information system has been developed by the NHS in England, which will make increased use of this information. This system is referred to as Care.data.
One of the main aims of Care.data is to allow the NHS to make better use of the routine information collected when you visit us (your GP practice). This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information from all the different places where you receive care. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you. The system complies with strict confidentiality rules and the law.
As a patient you have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances. If you do not want information that identifies you to be shared outside the practice or if you want to restrict the use of information held by other places you receive care, such as hospitals and community services you should let us know.
A ''How information about you helps us to provide better care'' leaflet and a set of Frequently Asked Questions (FAQs) are available to download at www.nhs.uk/caredata
The NHS in England is introducing the Summary Care Record, which will be used in emergency care. The record will contain information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had to ensure those caring for you have enough information to treat you safely. Healthcare staff will ask your permission before they look at your record, except in certain circumstances for example if you are unconscious. As a patient you have a choice, please click here to find out more.
In addition to the National Summary Care Record, your local NHS in Bristol, North Somerset and South Gloucestershire is developing a local shared record, called the Connecting Care Record. Your Connecting Care record will contain more detailed information, such as diagnoses, medications and appointments, to support your treatment and care at services in your area. This record will only be used to support your care locally. It will ensure that the people caring for you have enough information to treat you safely and to co-ordinate your care. Your Connecting Care Record will only be available to authorised health and social care staff who are directly involved in your care locally. As with the Summary Care Record, they must have permission each time they view your Connecting Care Record. As a patient you have a choice, please click here to find out more.
Read more about care.data.:
Better Information Means Better Care
FAQ for Patients
When we are Closed
You should call the NHS 111 service if you need medical help fast, but it’s not a 999 emergency. If you have an urgent medical problem when the surgery is closed please phone NHS111 by simply dialing "111". This number is free to call from both landlines and mobile phones.
NHS Direct NHS Direct can provide information regarding an illness, a guide to best treatments for you, a self help guide, and information about your local NHS. Go to www.nhsdirect.nhs.uk